This myth is based on the assumption that human beings are capable of doing two cognitive tasks at the same time. We’re not. Instead, we learn to move rapidly between tasks. When we’re doing one, we’re actually not even aware of the other.

The methods used by celebrity chef Jamie Oliver to promote health in a West Virginia city can also be used to raise organizational performance.

We think it is time to take charge and say farewell to conventional thinking and business-as-usual.

Everyone knows a business needs profits, customers, and ethics. What not everyone knows is which of those should come first, second, and third. A lot of companies fail because they get the sequence wrong.

How much are you paying for a drill sergeant?

One thing is certain: it’s the manager’s responsibility to create an environment that motivates employees to want to take care of customers.