The bestselling author of QBQ! shows how anyone can use the unlimited potential of accountability to create an outstanding organisation. How to be outstanding:

Do people fire companies? You bet they do. But anyone can fireproof their organisation with the timely and timeless ideas in Outstanding.

Every day outstanding organisations do things that ensure they will retain customers, grow revenues, increase market share, and build their reputations.

These successful organi­sations comprise people who hold values and take actions- individually and collectively-that are simple but not always easy or obvious. Informed by Miller's own commitment to the power of per­sonal accountability and enlivened by compelling true stories, Outstanding identifies.